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Privacy Policy

This privacy policy sets out how Stevelin Motorcycles uses and protects any information that you give Stevelin Motorcycles when you use this website.

Stevelin Motorcycles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stevelin Motorcycles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11.11.2020.

Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Please view the cookie setting via the pop up on our site and review or accept them there.

How can site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at steve@stevelinmotorcycles.co.uk or send us mail to: Stevelin Motorcycles Ltd Unit 4, High Lode Industrial Estate, Stocking Fen Road, Ramsey, Cambs,PE26 2RB. 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Stevelin Motorcycles Limited understand the importance for our customers to receive the appropriate information about the products and services that we offer to enable them to make an informed decision. Entering into a vehicle hire, finance or service agreement with its imposed terms and conditions involves a long-term financial commitment, so it is vital that our customers fully understand their obligations. There are occasions when someone who, due to their personal circumstances, may be vulnerable and therefore especially susceptible to detriment. We, therefore, need to ensure that we consider the circumstances of each individual and tailor our approach in an attempt to remove any barriers that restrict the customer from accessing our products and services and achieving a satisfactory outcome.

 

Vulnerable Persons Policy - Customer

 

We realise that a customer may be vulnerable or potentially vulnerable for various reasons, these may include mental or physical infirmity, age, credulity, addiction, a recent change in circumstances, new to finance commitments or a particular financial product, learning difficulties, illiteracy and/or where English is not the customer's first language. The reason for the vulnerability could be permanent or a temporary situation. The staff at Stevelin Motorcycles Limited are trained to ask our customers questions and to actively listen to responses. A customer may reveal information that suggests that they could be vulnerable (self-identification) or we may recognise certain behaviours which could indicate that a customer is potentially vulnerable.If a customer is identified as being vulnerable, this does not preclude a customer from obtaining finance for their vehicle. Due to the diversity of the factors that can contribute to the level of customer vulnerability, there will not be one approach that can be adapted to fit each circumstance. However, examples of how we may ensure that the customer receives a fair outcome could be the way that we communicate, asking more questions, taking more time to go over things, and/or make suggestions for another family member to be party to the conversations. The overriding principle in our dealings with vulnerable customers is that fair outcomes are achieved throughout the customer journey, and any barriers are removed to access our products and services.

We will always deal with our customers respectfully and with integrity.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at steve@stevelinmotorcycles.co.uk or send us mail to: Stevelin Motorcycles Ltd Unit 4, High Lode Industrial Estate, Stocking Fen Road, Ramsey, Cambs,PE26 2RB. ​

Terms & Conditions

YOUR RIGHT TO RETURN YOUR BIKE IF YOU BOUGHT IT WITHOUT VISITING THE DEALERSHIP…

We’ve been trading as an established, family owned business for over 11 years.  If there’s a problem with anything you have bought then you have rights under the Consumer Rights Act, in the first instance we want to help make it right – call us on 01487 711513 and we can have a chat about any problems or concerns you have.

However, if you’ve simply changed your mind, and have bought the bike for personal use – and not in the course of your trade or business – then these are your rights :

- You have fourteen days from the day of delivery to notify us that you wish to return the bike

- It will be your responsibility to return the bike back to the shop and at your expense and with V5.

- If you don’t return the bike, then we will collect it after 14 days but may charge you for collection – £2 per mile

- You can use the bike in this time in a similar way to the opportunity you would have if you’d taken a test ride at the dealership; therefore no deductions will be made from a full refund as long as you have covered less than 30 miles – assuming you have caused no damage, and it’s in the same condition as when we supplied it to you

- If the bike has been used for more than this but still less than 14 days, then we are entitled to make a deduction from your refund.  We would generally defer to the current trade value of the bike based on an industry standard CAP trade valuation for bikes which have been used for over 200 miles use, or £3 per mile for bikes under 200 miles use

- No refund of any road fund licence or registration fee will be given, and you must maintain valid road fund and insurance until the bike has been collected or returned

- We will return your money, less any deductions no later than 14 days after the bike has been received by us

- We will not refund any costs you have incurred such as insurance or transport (other than the original delivery charge)

- These are additional rights which you have to return your bike if you have never seen the bike at our dealerships before you take delivery.  They do not replace your rights under the Consumer Rights Act for the quality of the motorcycle; or our wish to act in a decent, respectful way towards our customers at all times.

Please notify us in writing to our registered address in the event you have changed your mind. We must receive notification by 5pm on the fourteenth day following delivery, and we would suggest sending the notice on a signed for delivery service, and confirm this by either telephone or email at the address at the bottom of the website.

Excellent
Based on 205 reviews
Dan neve
Dan neve
2024-04-06
Trustindex verifies that the original source of the review is Google.
This is the sort of motorcycle workshop and shop once you have found you won't need to go anywhere else. At stevelin motorcycles you can buy a motorcycle and have it looked after no matter what you need from mot to new tyres or a complete rebuild. There friendly team really do try there best to help you from advice to trying there best to squeeze you in to the busy workshop. I would just like to say a big thank you to Steve and all the staff for all the help and support they give me. Happy motorcycling. And keep it shiny side up.
Kevin Mosby
Kevin Mosby
2024-04-02
Trustindex verifies that the original source of the review is Google.
Absolutely superb! Really great service, friendly, down to earth chaps. They sold my bike within 2 weeks, no fuss or bother all nice and sorted. Can’t recommend highly enough. 👍
Robert Phillips
Robert Phillips
2024-04-02
Trustindex verifies that the original source of the review is Google.
Looked for and found that Stvelin had *in stock* a AJS Tempest scrambler 125cc. Customer service was fantastic from Simon who I dealt with on the phone and also Griff who delivered my Tempest. A small shop offering big service. Keep up the great work. You have a happy customer here. Thank you all. Rob Phillips.
Yammy 123
Yammy 123
2024-03-22
Trustindex verifies that the original source of the review is Google.
One of the mechanics took my 1250 bandit for a ride to check something for me.Very helpfull and could tell he knew what he was talking about. I have booked my bike in!
Brian Pitman
Brian Pitman
2024-03-22
Trustindex verifies that the original source of the review is Google.
Popped in for a part, had a lovely chat. Was not aware that this business was right on my doorstep. They do motorbike MOT, service, tyres, and bike sales. Worth a visit.
Carl Hood
Carl Hood
2024-03-21
Trustindex verifies that the original source of the review is Google.
Mate had his bike serviced there. Great guys who knows their stuff. 👍
Jerry Adams
Jerry Adams
2024-03-21
Trustindex verifies that the original source of the review is Google.
From start to finish the service I received was outstanding. Steve and his colleagues were polite, friendly and I felt that nothing was too much trouble for them. I will consider all future motorbike purchases through them and it is reassuring to know that you can still find honest and decent traders. 100% satisfied customer
Mark Lindsay
Mark Lindsay
2024-03-13
Trustindex verifies that the original source of the review is Google.
Took my SV650 in for a service, chain and sprocket set and MOT. Very friendly staff, all work completed to a great standard and very happy with the service. Will be using them from now on and highly recommend.
Paul Smythe
Paul Smythe
2024-03-12
Trustindex verifies that the original source of the review is Google.
Great service. I’ve had servicing there previously and was so impressed I bought a bike from them. They couldn’t be more helpful.
Sam Vankerro
Sam Vankerro
2024-03-06
Trustindex verifies that the original source of the review is Google.
I would highly recommend Stevelin Motorcycles to everyone, best customer service I have ever had because Steve is open and honest very fair, kind and so helpful. I won’t be taking my bike anywhere else as I know my bike is safe to ride and I will be getting the right information and best products from Stevelin Motorcycles. Thank you 😁

OUR INFO

  • Landline : 01487 711513
  • Mobile : 07719 067465
  • Steve@stevelinmotorcycles.co.uk
  • Sales@stevelinmotorcycles.co.uk
  • Unit 4 High Lode Industrial Estate, Stocking Fen Road, Ramsey, PE26 2RB

OPENING TIMES

Monday 8:30AM - 5:30PM
Tuesday 8:30AM - 5:30PM
Wednesday 8:30AM - 5:30PM
Thursday 8:30AM - 5:30PM
Friday 8:30AM - 5:30PM
Saturday 9:AM - 4:APM
Sunday Closed

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